HealthTrainU™ offers personalized courses for all industry professionals.

Every HealthTrainU™ course stands alone and a certificate is awarded upon successful completion (score of 80% or better).

While HealthTrainU™ is an IACET Accredited Provider, some courses are also approved or accepted by other credentialing agencies. Look for your organization beside the course title.*

*Pre-ATP means RESNA will accept the course for credit prior to taking the ATP exam. RA means RESNA has accepted that course for post-ATP credit. HealthTrainU™ has been approved as an Accredited Provider ( Verify our IACET Accreditation) by the International Accreditors for Continuing Education and Training (IACET). Your national or state association credentialing needs may be different. Always check to verify that IACET CEUs will fulfill those credentialing requirements.

Click here for a printable list of HealthTrainU courses.

Courses identified with a red "*" signify the course references an ACHC Standard.
Courses identified with this icon: are suitable for all health care industry applications.

HOME HEALTH (Approved by the Virginia Nurses Association)

HH 232 Quality Customer Service for Home Health

Suggested Time to Complete Course & Test:1.50 Contact hoursCEUs: 0.00

The premise of this course is threefold: 1) we are in an industry that makes a difference, daily, in our customer’s lives, 2) quality customer service is the foundation upon which an organization’s success and profits are built, and 3) quality customer service is the key to success for any employee with customer service responsibility. We will provide you with customer service basics you can rely on.

HH 452 Developing an Emergency Preparedness Program (EPP) for Home Health

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

This course focuses only on home health agencies even though some of the references include in-depth information on emergency preparedness for other organizations. Some of these providers include hospitals, long-term care home health agencies as well as intermediate care home health agencies for individuals with intellectual disabilities (ICF/IID).

HH 234 Telephone Courtesy and Customer Service for Home Health

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

Effective telephone skills are one of the cornerstones of quality customer service. This course is for anyone in the healthcare business who picks up the phone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer’s needs, and how to increase your ability to manage your customer’s perception.

HH 236 Grief: Its' Impact on Home Health

Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs: 0.00

This course is for those who work with dying and injured patients and their families, whether in care delivery, marketing, billing or management. Its focus is to provide home health employees both an intellectual and emotional understanding of the impact of grief on the situations they may face daily and how to react with empathy when confronted with a grieving individual.

HH 238 Taking the Home Health Customer's Perspective

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

An important foundation of quality customer service is the ability to view your business and your approach from the customer’s perspective. This approach is called “empathy”. Without this element, service to your customers will lack the personal interest necessary to successfully respond to their needs. In essence, empathy asks the question: “How does the other person feel?”

HH 226 Customer Service: Fast Facts for Home Health

Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs: 0.00

This course takes some of the most important points of customer service - key points, lists, interests - and places them here. The order is somewhat logical, but each lesson also stands alone, point by point, piece by piece, condensed stories, all related but each about a different topic. This is the type of course that is also valuable as a review.

HH 532 Cultural Diversity & Communication/Language Barriers in Home Health *

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

We will discuss communication and language barriers. Look at how you communicate in your everyday life. Add in people you don’t know, languages you can’t understand and cultures that do things differently, and you can see how we raise barriers without even thinking. (Course applies to one of the ACHC Annual Training Requirements)

HH 512 Respect, Confidentiality and Patient Rights for Home Health *

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

This course is on the critical importance of respect for your patients. It is reflected in recognizing the dignity and humanity of your patients, treating all of the information they provide you as confidential, and knowing and responding to the rights and responsibilities of both you and your patients. (Course applies to one of the ACHC Annual Training Requirements)

HH 454 Preventing Workplace Violence in Home Health *

Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs: 0.00

Identifying dangerous conditions and implementing control strategies is essential to reduce workplace violence and is the focus of this course. Often, the victims are workers who work alone or work independently in the field, as do many home health care employees. This course identifies some of the red flags for you to watch out for and how to react if confronted with a violent episode.

HH 456 Fire Prevention Planning for Home Health Agencies *

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

This course offers guidance to home health organizations on the development of a fire prevention plan for use in the office. It also provides direction and background for home health agencies on how to prevent and respond to a fire in patient’s home. The course goes over different types of fire extinguishers and other tools to minimize your and your patient's exposure to fire.

HH 240 Common Courtesy and Professionalism for Home Health and Hospice *

Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00

This course is focused on the professional courtesy required as we deal with customers. Every individual merits courtesy; however, illness, injury or disabilities create some special issues that need to be addressed. Add the fact that the interaction home health providers have with their patient/caregiver is in a home, and the need for courtesy becomes even more profound.

HH 522 Infection Control & Air/Bloodborne Pathogens for Home Health *

Suggested Time to Complete Course & Test:1.75 Contact hoursCEUs: 0.00

It is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients. With the knowledge this course provides, we protect ourselves and have the opportunity to educate and protect those we serve. (Course applies to one of the ACHC Annual Training Requirements)

HH 520 Compliance in the Home Health Industry: Medicare *

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00

This course is about compliance. Most specifically, compliance with Medicare and Medicaid (CMS) rules. That does not discount the importance of compliance with the rules of accrediting organizations. Nor are we intentionally ignoring OSHA, DOT, are any other body (there are many) that make rules impacting home health. (Course applies to one of the ACHC Annual Training Requirements)

HH 514 Safety and Readiness in the Home Health Environment *

Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00

The course has simple ways to prepare so that accidents either don’t occur or are dealt with quickly and assuredly. Safety can, and does, matter. Now, the critical point - Almost all of these deaths were preventable. See why and how in this course plus who and when you should report any accident. (Course applies to one of the ACHC Annual Training Requirements)

HH 462 Fall Prevention Strategies for Home Health Agencies *

Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00

This course outlines the importance and urgency to reduce falls in the in the elderly. According to the National Council on Aging (NCOA), one in four Americans over the age 65 fall each year. Falls are the leading cause of fatal and non-fatal injuries for older adults, and they are costly—both in dollars and in quality of life.

HH 540 Quality Assurance and Performance Improvements (QAPI) in Home Health *

Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00

The goals of this course are to describe the key components of the Quality Assessment and Performance Improvement (QAPI) program as well as the infection prevention and control standard and the requirements for integration into the QAPI program. (Course applies to one of the ACHC Annual Training Requirements)

HH 556 Ethics and the Law for Health Care Professionals *

Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.10

This course will discuss the ethics bridge that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics. (Course applies to one of the ACHC Annual Training Requirements)

HH 360 Understanding COPD for Home Health *

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 1.25

This course centers around COPD, or chronic obstructive pulmonary disease, is a progressive disease that makes it hard to breathe. Progressive means the disease gets worse over time. It can cause coughing that produces large amounts of a slimy substance called mucus, wheezing, shortness of breath, chest tightness, and other symptoms.

HH 362 Dementia and Alzheimer's Disease *

Suggested Time to Complete Course & Test:1.50 Contact hoursCEUs: 0.00

Alzheimer's tends to be a "catchall" for any dementia related disease. This course provides up-to-date information on the different types of dementia, signs and symptoms, diagnosis tools and pharmaceutical approaches, the progression of the disease as well as the unique care of the patient and care givers.

HH 364 Understanding Diabetes

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:

This course will take you through all the aspects of Diabetes including Type I and Type II, including the differences. To begin with let’s start with the basics. Diabetes occurs when your blood glucose, also called blood sugar, is too high. High blood glucose can cause health problems over time leading to many physical disabilities. Understanding what happens after the diagnosis allows you a better understanding of the disease.

HH 164 Telehealth and Remote Patient Monitoring

Suggested Time to Complete Course & Test:1.2 Contact hoursCEUs:

While a relatively new technology, telehealth was introduced initially to help serve rural communities and other medically underserved areas where health services were very limited. The COVID-19 epidemic, starting in late 2019, accelerated this trend throughout the healthcare system.

HH 366 Understanding Heart Failure

Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs:

Introductions to the heart may be unnecessary. It is part of everything we do – we feel it speed up or slow down, it warns us of physical problems we may have. We talk about “heart” as an emotional subject, so it is many things to many people. The bottom line is that this course will explain why it is an essential organ in our body.

HH 365 Diabetic Foot Care

Suggested Time to Complete Course & Test:1.0 Contact hoursCEUs:

This course will provide you with the basics of Diabetes with a focus on foot care. About half of all people with diabetes have some kind of diabetic neuropathy (nerve damage). You can have nerve damage in any part of your body, but nerves in your feet and legs are most often affected. Nerve damage can cause you to lose feeling in your feet.

HH 172 Concepts in Palliative Care for Nurses

Suggested Time to Complete Course & Test:1.3 Contact hoursCEUs:

Nurses will understand key statistics and trends in the care of seriously ill in the US within the context of palliative care and hospice. Guidelines for clinical practice are specified in this module. Finally, key skills and qualities for home health nurses are described.

HH 612 Alzheimer’s: Nursing’s Role in Education

Suggested Time to Complete Course & Test:1 Contact hourCEUs:

This course focuses on providing the knowledge, skills and practical tips for those caring for family/friends with Alzheimer’s disease and for the caregiver delivering this care. It also covers the progression of the disease as well as the unique care of the patient and care givers.

HH 616 COPD: Nursing's Role in Education

Suggested Time to Complete Course & Test:1 Contact hourCEUs:

COPD, or Chronic Obstructive Pulmonary Disease, is a major cause of disability, and in 2020 became the third leading cause of death in the United States. This Guide illustrates what the Nurse's role is in educating their caregivers and patients.

HH 568 Health Disparities and Implicit Bias: What Health Care Professionals Should Know

Suggested Time to Complete Course & Test:1 Contact hourCEUs:

This course carries 1 contact hour of credit recognized by the Virginia Nurses Association. It is important to understand some of the barriers to a just and inclusive society that make it difficult for the patients we serve to access equitable, high quality health care.

HH 262 The Experience of Loss and Grief

Suggested Time to Complete Course & Test:1 Contact hourCEUs:

Grief affects our patients, their caregivers, and you, the service provider. The goal of this course is to provide theoretical and best practice information regarding the role of the licensed nurse in caring for patients and family members experiencing loss and grief.

HH 368 Understanding Stroke

Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs:

This course includes evidence, statistics and facts on the current state of prevention, the types of strokes, risk factors, signs and symptoms, the importance of early intervention, treatment, rehabilitation and the role of nursing. This is invaluable for nurses whether they are new to the disease or require the most update clinical, research and approaches.

HH 442 Impairment in the Workplace

Suggested Time to Complete Course & Test:1.2 Contact hoursCEUs:

This course offers a comprehensive approach to workplace impairment that includes the extent of the problem, types of impairment, signs and symptoms, treatments, educational programs, code of ethics. mandatory reporting and examples of state reporting.

HH 750 Medical Errors: Understanding is Key to Preventing

Suggested Time to Complete Course & Test:1 Contact hoursCEUs:

This course focuses on errors in home care, and how a patient safety program can lead to prevention of errors in the home care setting as a part of a Quality Assurance Performance Improvement (QAPI) Program for home care.

HOME HEALTH AIDES

HH 162 DMEPOS Product/Supply Selection: Information for Home Health Providers *

Suggested Time to Complete Course & Test: 0.3 IACET CEUsCEUs: 0.00

This course will look at products from a providers perspective, what uses they have, and in many cases, how to fit that product to the patient. Upon completion of this course, you will have a better understanding as a home health care provider of the equipment/products your patients have or may need their uses, variations and the general education given by the product supplier.

HH 251 Durable Medical Equipment/Home Medical Equipment in the Home Health Environment

Suggested Time to Complete Course & Test: 0.2 IACET CEUsCEUs: 0.00

This course provides an overview of some of the most commonly provided DME/HME, consisting primarily of: bathroom and toileting equipment, hospital beds and support surfaces, aids to daily living and mobility and ambulation. This information will provide an understanding of other kinds of HME your patient might require. THIS COURSE IS NO LONGER APPROVED FOR CREDIT BY THE VNA.

HH 253 Rehab Equipment in the Home Health Environment

Suggested Time to Complete Course & Test: 0.2 IACETCEUs: 0.00

This is some of the most commonly used equipment for rehab, from manual to power wheelchairs and other equipment that supports the lives of its users. “Rehab” is the continuing process of adaptation for such patients, and the focus of that process to improve the functional capabilities of these individuals. A common term is “Assistive Technology”. THIS COURSE IS NO LONGER APPROVED FOR CREDIT BY THE VNA.

HH 255 Respiratory Equipment in the Home Health Environment

Suggested Time to Complete Course & Test:0.1 IACETCEUs: 0.00

This course provides an overview of some of the most commonly used respiratory therapy and related equipment for use in the home. This information will furnish a general description of the equipment and its use as well as provide an understanding of other kinds of home medical equipment your patients might require for greater independence. THIS COURSE IS NO LONGER APPROVED FOR CREDIT BY THE VNA.

HCA 174 Concepts in Palliative Care for Home Health Aides

Suggested Time to Complete Course & Test:1 hour - Non-Licensed StaffCEUs:

End of life is an important stage in a caregiver or patient's life. Aides play a vital role in assuring that the physical, psychological, social and spiritual care needs are met while providing expert care for the patients that they care for. You will understand the concepts of palliative care in this course.

HCA 342 A Caregiver’s Guide to COPD

Suggested Time to Complete Course & Test:1.25 hours - Non-Licensed StaffCEUs:

COPD, or Chronic Obstructive Pulmonary Disease, is a progressive disease that makes it hard to breathe. COPD is a major cause of disability, and in 2020 became the third leading cause of death in the United States. The disease develops slowly, and symptoms often worsen over time and can limit your ability to do routine activities.

HCA 346 Alzheimer’s: Tips for Caregivers

Suggested Time to Complete Course & Test:1.25 hours - Non-Licensed StaffCEUs:

This course focuses on providing the knowledge, skills, and practical tips for the home care aide delivers care and practices for an Alzheimer patient in a . In addition, it also offers practical examples for the nurse that can help the caregiver as he/she follows the patient throughout the changes and declines in the disease.

HCA 263 The Experience of Loss and Grief: Home Care Aides

Suggested Time to Complete Course & Test:1 hour - Non-Licensed StaffCEUs:

This course identifies key information and best practices for Home Care Aides in caring for patients and families with loss and grief and within the context of palliative care.

HCA 567 Health Disparities and Implicit Bias: What Home Health Aides, Nursing Assistants and Other Caregivers Should Know

Suggested Time to Complete Course & Test:1 hour - Non-Licensed StaffCEUs:

This course will focus on health disparities and health care and how insights about how our minds operate can positively or negatively impact how health care is provided to our patients. It will give you a tool that can help uncover some of your own biases, and strategies for overcoming them.

HCA 354 The 3 D’s: Delirium, Dementia & Depression for Home Health/Care Aides

Suggested Time to Complete Course & Test:CEUs:

Home care aides play a vital role in assuring that the physical, psychological, social and spiritual care needs are met while providing expert care for the patients that they care for. In this course, updated information is provided on the care of older adults and those receiving palliative care who may experience delirium, dementia or depression, also known as the 3 D’s.

HOSPICE (Approved by the Virginia Nurses Association)

HSP 457 Fire Prevention Planning for Hospice

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:

This course offers guidance to hospice organizations on the development of a fire prevention plan for use in the hospice, in the home and in hospice facilities. It also includes instruction on fire extinguishers and other fire prevention tips.

HSP 461 Fall Prevention Strategies for Hospice

Suggested Time to Complete Course & Test:1 Contact hourCEUs:

HSP 555 Ethics and the Law for Hospice

Suggested Time to Complete Course & Test:1.1 Contact hoursCEUs:

HSP 453 Preventing Workplace Violence in Hospice

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:

Unfortunately, employees are not immune to crime perpetrated against them while on the job, whether the crime is job related or not. Often, the victims are workers who work alone or work independently in the field, as do many hospice employees.

HSP 356 The 3 D’s: Delirium, Dementia & Depression

Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:

FREE for a limited time! To celebrate National Care at Home Month, we are featuring this course at NO CHARGE. This course carries 1.25 contact hours of credit recognized by the Virginia Nurses Association. Learners require understanding about the statistics and trends in the care of seriously ill older adults within the context of home care, palliative care and hospice related to the 3 D’s: delirium, dementia, or depression.

HSP 521 Understanding Infection Control Practices for Hospice

Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs:

A major focus of this course is to review the components of an infection control program that includes the surveillance, identification, prevention, control and investigation of infectious and communicable diseases and the compliance with regulatory standards.

BASICS OF CUSTOMER SERVICE

CS 101 Quality Customer Service

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization’s success and profits are built.

CS 102 Telephone Courtesy & Customer Service

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. You will learn how to improve your telephone skills, how to understand your customer’s needs, and how to increase your ability to manage your customer’s perception.

CS 103 Grief: Its Impact on Your Customers and You

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have to accept a change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.

CS 104 Taking the Customer's Perspective

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

The objective of this course is to provide a genuine understanding of the HME/Rehab/Respiratory customer’s perspective. The course defines that perspective as empathy and discusses its unique role in quality customer service.

CS 106 Customer Service Fast Facts

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader’s Digest version: condensed stories, all related but each about a different topic.

CS 107 Common Courtesy and Professionalism in the Home *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course focuses on important points in showing respect for our disabled customers through our actions, words and courteous approach. It also offers some basics on common courtesies in the homes of our customer’s and dealing with their problems and complaints while there.

CS 401 Customer Service Representative - Refresher

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

A vital position within your company, a CSR needs great customer service skills, in-depth knowledge of equipment, a complete understanding of the intake process and the ability to understand and utilize all of the elements in the sales process. This review takes the full and complete courses and summarizes them to cover some of the key elements for many in the role of CSR.

CERTIFIED DME SPECIALIST

CDME 101 Practice Management *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

A Certified DME (Durable Medical Equipment) Specialist is required to wear many hats during their workday - everything from a warehouseperson, to a mechanic, a billing and accounting clerk and also a compliance manager. This course will illustrate how all of these disciplines interact and what you need to be aware of to remain compliant with state and national regulations that are a part of this industry.

CDME 102 Product/Supply Selection *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

A Certified DME (Durable Medical Equipment) Specialist’s job is to create a safe and comfortable environment for your patient/customer. That means you will have to check, double-check, verify, instruct and communicate effectively throughout the entire sales and follow-up cycles. Your job is to provide products, deliver them and make sure they fit the client properly.

CDME 103 Client Interaction *

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

A Certified DME (Durable Medical Equipment) Specialist’s job is working with all kinds of customers. Those customers will be caregivers, patients, referral sources and are your clients and since you will soon be a subject matter expert on Durable Medical Equipment (DME), and they will come to you for advice, input and solutions. This course will deal with reimbursement and the intake process and also with HIPAA – the Health Insurance Portability and Accessibility Act.

COMPLEX REHAB TECHNOLOGY

CRTECH 101 Complex Rehab Tech - Introduction and Overview

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

The title/term Complex Rehab Tech (CR Tech) is a new one to the Home Medical Equipment industry and rehab within the industry. Within physical therapy facilities, the term rehab technician has been used for someone who serves as a physical therapist’s assistant. In this role, the rehab tech assists with treating patients and preparing them for session, maintaining treatment areas and equipment, and some administrative duties.

CRTECH 201 Complex Rehab Tech - Anatomy and Physiology for Rehab – Terms and Principles

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30

The implementation and understanding of AT (assistive technology) requires a basic understanding of clinical fundamentals, including anatomy, physiology, pathology and how disability affects function. Any alteration of the anatomy or physiology in a system can cause disorders, diseases and deformities. As we discuss and describe systems, we will also give some examples for context.

CRTECH 301 Complex Rehab Tech - Manual Wheelchairs

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30

Selecting the right wheelchair is a critical process. A wheelchair with the correct fit gives the user independence, mobility and a chance for a relatively normal life. Any problems can have serious medical consequences. A wheelchair that doesn’t fit properly also limits mobility and can severely frustrate the user. In addition, if the user is a child, a poorly fitted wheelchair can inhibit normal growth.

CRTECH 401 Complex Rehab Tech - Power Wheelchairs

Suggested Time to Complete Course & Test:3 3/4 hoursCEUs: 0.40

You should be already aware that a professional assessment is required, this just underscores the reasons why this is needed to determine which chair and modifications will best serve a particular person. In addition, consideration must also be given to whether or not a chair will be used by a person with a progressive condition. If this is the case, the chair will need to meet the individual’s changing physical requirements and that will impact the type of chair and controls – such as moving

CRTECH 501 Complex Rehab Tech - In the Home: Delivery Processes, Patient Education and Assessment

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

Daily living can pose problems and situations an able-bodied individual would not be aware of. This course will help you understand how to educate your patient and assess their home environment to get the best results for their quality of care. This course also provides checklists and assessment forms to make sure nothing has been overlooked in finding the best possible solutions.

DRIVER/DELIVERY TECHNICIAN

DDT 101 Driver/Delivery Technician Fast Facts *

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.30

Often the Driver/Delivery Technician is the only one from your company the end-user ever knows or meets. Being “the company" brings great responsibility and opportunities to make a positive difference. This course is covers this important job – attitude, reimbursement, customer needs, and a detailed description of the delivery process.

DDT 102 Infection Control - Video *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

Accompanied by a video, this course does a thorough job of covering the very specific universal precautions necessary for a driver/delivery technician, including details on cleaning and disinfecting, use of protective barriers and routine practices. With infection control being so important in today's climate, your driver/delivery technician should be aware of controlling their environment.

DDT 103 Home & Environment Assessment - Video *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

This course offers great detail in the team effort involved in assessment of the home and environment, with a focus on the role of the Driver/Delivery Technician. The course outlines what to review for home assessment, environmental risk factors and consideration of patient needs and concerns.

DDT 121 Manual Wheelchairs - Video

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

Manual wheelchairs are among the most common products provided by HME companies, and also among the most critical and complex. This comprehensive course takes the Driver/Delivery Technician’s expertise with manual chairs to a whole new level, covering all of the details for wheelchair selection, operation, adjustment, maintenance and repair.

DDT 131 Comprehensive O2 Service - Video

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

The provision of medical oxygen is critical to the quality of our patient’s lives. This series of three courses (including DDT 132 and DDT 133) and accompanied by a video, fully explains the opportunity for the Driver/Delivery Technician to impact positively the lives of his respiratory customers. This first course offers a comprehensive overview of respiratory equipment and accessories.

DDT 132 Patient Education and Instruction - Respiratory Equipment

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

Beyond delivery and set-up of the proper respiratory equipment, it is often the role of the Driver/Delivery Technician to instruct the patient and caregivers in its use and to create a comfort level of understanding and security for these new users. This comprehensive course, second in a series, offers item by item steps for setting up and instructing on oxygen equipment.

DDT 133 O2 Transport and Tracking *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.20

This course teaches home medical equipment (HME) driver/delivery technicians how to safely transport medical oxygen from their business to their patients' homes. Lesson by lesson, we will emphasize all of the rules that impact your work.

DDT 401 Driver/Delivery Tech Refresher: Including Wheelchair and Oxygen

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.20

This refresher course is the same as DDT302, but adds oxygen delivery and patient education for those companies that provide both wheelchairs and oxygen.

DDT 302 Driver/Delivery Technician Refresher w/Oxygen

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

This refresher course is the same as DDT301, but focuses only on respiratory and is a great summary on oxygen delivery and patient instruction.

DDT 301 Driver/Delivery Technician Refresher w/Wheelchairs

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

To most of the customers of your company, as a Driver/Delivery Technician, you are the face of the company, often the only one your customer will ever meet. This refresher summarizes several of the of skills you need to possess concerning your daily tasks, courtesy in the home and home assessment. We also touch on the impact of grief on your customers and a small piece on the important issue of back safety. Finally, there is a great summary on manual wheelchairs.

DURABLE MEDICAL EQUIPMENT

DME 101 Mobility Aids: Crutches & Canes

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

The key to enhanced mobility and safety is matching the aid to the user's needs, abilities, limitations and environment. To do this we need to understand the types of mobility aids available, how a to fit a device for the safest and most efficient use, and what the parameters are for matching both the device and the type of ambulation, or gait, the client should use.

DME 102 Mobility Aids: Walkers

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

The key to enhanced mobility and safety is matching the aid to the user's needs, abilities, limitations and environment. To do this we need to understand the types of walkers available, how a to fit a walker for the safest and most efficient use, and what the parameters are for matching both the walker and the type of ambulation, or gait, the client should use.

DME 103 ADLs: Aids for Activities of Daily Living

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

To be independent, individuals need to be able to perform specific activities of daily living (ADLs). These ADLs are commonly categorized into functional basic (BADL) and instrumental (IADL) groups. In the basic ADL category you will find basic self-care tasks within the home, the instrumental category of ADLs covers a broader range of activities outside of the home.

DME 104 Softgoods and Rigid Orthotics for the Ankle & Foot *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course will look at some of the most commonly used off-the-shelf products that a provider of softgoods and bracing would need to know. We will provide a basic description, typical indications, any fitting information you may need to know before ordering a product and, if available, and a suggested HCPCS code for the product type.

DME 105 Softgoods and Rigid Orthotics for the Hand & Wrist *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

In this course we are going to focus on soft and rigid orthotics for the hand and wrist. We will start with an overview of commonly used terms, common disorders and a brief look at the anatomical structure of the forearm and hand. We will provide a basic description, typical indications, any fitting information you may need to know before ordering.

DME 301 The Diabetic Foot: an Overview

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course is for people who currently work, or plan to work, in a job that requires interaction with diabetic patients, customers and caregivers. An understanding of diabetes as a disease and also the effects of diabetes on the body will make you a better clinician or practitioner. It will also prepare you for your role as a COF (Certified Orthotic Fitter).

EMERGENCY PREPAREDNESS

EMP 301 An Emergency Action Plan *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

Because so many potential emergencies face your business and because compliance with OSHA rules and regulations is an important part of everyone’s job, this course will take you through the most important things a company and its employees (you) must do. The most important thing is to develop an Emergency Action Plan (EAP).

EMP 105 Fire Prevention Plan *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This course is not designed to provide you an actual fire prevention plan. Each structure from which a company operates its businesses is unique. Each company must create a fire prevention plan (as well as an evacuation action plan) that is unique to its operations, building(s) and in accordance with local and state fire regulations.

EMP 401 Disaster & Business Recovery Planning *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

Ultimately, the overall purpose of a Disaster Preparedness and Business Recovery Plan is to protect the lives and well-being of your company’s employees, visitors, and customers during a disaster and then to successfully restore your business function as quickly as possible.

EMP 201 Workplace Violence Prevention *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

What is of great concern is that recent studies are indicating that instances of workplace violence are not only increasing in number but becoming more violent in nature. The student will be able to define and describe many of the hidden signs that are the precursor to workplace violence and bring that to the attention of the proper authorities.

EMP 101 Basic First Aid

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This course is designed to give you an understanding of what to do in case of an emergency by rendering necessary first aide, how to speak to the 911 dispatchers and also how to recognize and respond to different situations with confidence and knowledge. With many operations open to the public, we have to take more responsibility in creating a safe environment and care if needed.

EMP 202 An Overview of Opioids

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

An epidemic of opioid abuse has invaded rural towns and urban cities alike and does not discriminate among socio-economic lines, race, age, or gender. An opioid overdose can happen to a member of your family, a friend, a co-worker or a patient. The purpose of this course is to enable you to understand the effects of opioids, how to recognize and overdose and how to respond if you do witness an opioid overdose.

HME: INDUSTRY and SERVICES OVERVIEW

HME 103 Understanding Medicare & Medicaid for DME

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

HME 104 An Overview of Reimbursement & Managed Care

Suggested Time to Complete Course & Test:1.1/2 hoursCEUs: 0.20

Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to introduce you to the number of organizations that pay your company and what you have to do to get paid.

HME 105 Overview of HME and Its Players

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists who are responding to patient’s needs. Students will gain a great understanding of the types of agencies and regulations, governmental and private, which impact HME providers, their employees and their customers.

HME 110 National Patient Safety Goals

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

In this course, we will review the National Patient Safety Goals The Joint Commission has determined relevant for a Home Care professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities.

HME 120 CHAP Annual Review

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

In this course, we will review the Annual Training that the Community Health Accreditation Program (CHAP) has determined relevant for a Home Care Professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities. This course DOES NOT cover everything necessary for compliance.

HME 130 ACHC Annual Review *

Suggested Time to Complete Course & Test:1 1/4 hour sCEUs: 0.10

In this course, we will review the Annual Training that the Accreditation Commission for HealthCare, Inc., (ACHC) has determined relevant for a Home Care Professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities. This course DOES NOT cover everything necessary for compliance.

HME 201 Anatomy & Physiology Fast Facts: An Overview

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course is an overview of anatomy (the study of structures and organs of the body) and physiology (the study of the function of the body parts). The facts are displayed in a way to make it easy to understand their significance. For those new to health care practice, it is a good foundation upon which to build an understanding of the needs of our patients and customers!

HME 202 Diseases & Disabilities - Pediatric Onset

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

This course provides a brief overview of diseases and disabilities that most often have their onset in young children. It describes general causes and symptoms, and common treatments and equipment considerations. Consideration is given to the emotional needs and concerns of such patients and the importance of their relationship with the providers of HME products and services.

HME 203 Diseases & Disabilities - Early Adult Onset

Suggested Time to Complete Course & Test:1 1/2 hour sCEUs: 0.10

This provides a brief overview of diseases and disabilities that most often have their onset in adults aged 20 - 50. It describes general causes and symptoms, treatments and equipment considerations. Study is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of HME products and services.

HME 204 Diseases & Disabilities - Later Adult Onset

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, treatments and equipment considerations. Study is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of HME products and services.

HME 205 Diseases & Disabilities - Sudden Onset

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course describes the causes of sudden onset disabilities and describes some of the symptoms. It describes general causes and symptoms, treatments and equipment considerations. Study is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of HME products and services.

HME 206 Diseases & Disabilities - Respiratory

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

This course describes the causes of respiratory diseases and disabilities and describes some of the symptoms. It describes general causes and symptoms, treatments and equipment considerations. Study is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of HME products and services.

HME 305 Infusion & Enteral Therapy

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course provides an overview of the types of therapies and medications offered through home infusion as well as the purpose and objectives of enteral feeding. Also included are the different types of infusion routes and access devices and the types of equipment available for these therapies.

HME 310 Basic DME and HME Equipment

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This course provides an overview of some of the most commonly provided DME/HME equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids to daily living and mobility and ambulation including descriptions and their application. Information is given indicating the types of customers who will most likely use this equipment and other kinds of HME the patient might require.

HME 311 Rehab Equipment *

Suggested Time to Complete Course & Test: CEUs: 0.20

This course provides an overview of some of the most commonly used equipment for rehab, including some manual wheelchairs, sophisticated power chairs and other equipment that supports the day-to-day lives of its users. It also allows you an insight on what an Assistive Technology Professional (ATP) goes through when fitting a chair to a patient and the billing process afterwards.

HME 312 Respiratory Equipment *

Suggested Time to Complete Course & Test:1 1/4 hourCEUs: 0.10

This course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges. The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.

HME 150 Overview of the Globally Harmonized System

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

The Globally Harmonized System of Classification and Labeling of Chemicals or GHS is an internationally agreed-upon system, created by the United Nations. It is designed to replace the various classification and labeling standards used in different countries by using consistent criteria for classification and labeling on a global level.

SAFETY, COMPLIANCE, AND ANNUAL TRAINING

HME 401 Respect, Confidentiality & Patient Rights *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This is an introductory course on the critical importance of respect for your patients. That respect is reflected in: recognizing the dignity and humanity of your customers treating all of the information they provide you as confidential knowing and responding to the rights and responsibilities of both you and your customers. Significant in this course are the practical pieces on practicing confidentiality in your workplace.

HME 402 Infection Control and Air/Bloodborne Pathogens *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

Fear of AIDS, and other air/bloodborne diseases can render your health care service in jeopardy if exposed. With more patients being cared for in a home setting, it is essential that those associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients. This course includes PPE protocol and WHO's hand washing procedures.

HME 403 Ergonomics in the Office *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

Ergonomics is the study of workplace design: the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency and productivity. It is the science of fitting the job to the worker. This course focuses on ergonomics in the office, especially as it relates to workstation set-up. Use this guide to cut down, if not eliminate, different aches and pains that may follow you home.

HME 404 Ergonomics in the Warehouse - Back Safety *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

According to the U.S. Department of Labor, over one million workers suffer back injuries each year. This doesn’t include other types of work related injuries such as neck strain and knee injuries. A very high percentage of these injuries could have been prevented and it is much easier to prevent injury than to repair an injury. This course will give you the information you need to protect your back and prevent injury.

HME 405 Hazardous Materials *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

Because of the potential seriousness of safety and health problems, the Occupational Safety & Health Administration (OSHA) issued rules regarding the training on the handling of hazardous materials. Upon completion of this course, participants will be able to explain common hazards; identify planning and skills for the prevention of hazards from chemicals; and be aware of effective procedures in responding to chemica

HME 406 Safety and Readiness at the Workplace *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

The lessons in this course present simple ways to prepare so that accidents in the workplace either don’t occur or are dealt with quickly and assuredly. We have to also be aware of obstacles in a home environment as well. Emergency procedures in responding to some injuries are presented as well as fire safety and basic elements for first aid and also reporting these events to the proper authorities.

HME 407 Preventing Sexual and Other Harassment *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

The first step in any education is creating awareness. This course is designed to help you become aware of your responsibility to make your workplace a comfortable place to work. This course makes note of two perspectives on this subject: how to avoid behavior that would make someone else feel uncomfortable and what to do when you feel harassed.

HME 408 Compliance in the HME Industry: Medicare *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

It is essential that you understand the importance of compliance and how it affects billing, delivery, service, and all the elements of your company. The focus of this course is Medicare compliance because if you can understand and meet the standards and rules of Medicare, you will most likely meet the standards and rules for any other third party payer.

HME 412 Recognizing and Combating Healthcare Fraud, Waste and Abuse *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

Fraud, waste and abuse can be committed by people with Medicare (beneficiaries), physicians, or any combination of providers in the healthcare spectrum. This course will educate staff members on fraud, waste and abuse including the characteristics and differences of fraud, waste and abuse as well as the obligation every employee has to prevent any activities pertaining to fraud, waste and abuse.

HME 413 HIPAA, HITECH and the 2013 Omnibus Rule *

Suggested Time to Complete Course & Test:1 3/4 hourCEUs: 0.20

This course describes in detail the Final HIPAA Privacy Rule, part of the Health Insurance Portability and Accountability Act or HIPAA. This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information.

HME 414 Recognizing and Responding to Abuse *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

Because so many of our patients are the older adults (Medicare patients), most of the course will deal with the abuse, neglect and exploitation of the elderly. This in no way should be interpreted to diminish the importance or destructiveness of domestic violence and child abuse.

HME 415 Identifying Elder & Child Abuse *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.10

Much of this course will deal with the abuse, neglect and exploitation of the elderly. This in no way should be interpreted to diminish the importance or destructiveness of domestic violence and child abuse.

HME 419 An Overview of Ethics *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

In this course, we will discuss the ethics bridge between "codified law" and "free choice" that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics. Also, we will look into misconduct, proper behavior and how it all ties into ethics in your workplace. (ACHC Annual Training Requirement)

HME 421 Cultural Diversity and Communication/Language Barriers *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This course is designed to make you more aware of your cultural surroundings. It will not teach you about every single culture, their traditions and topics, but will illustrate what needs to be identified in your area. Communication is also identified along with multi-culturalism. There again, we will identify the best ways to leap over language barriers and to communicate more effectively with different cultures.

HME 423 HIPAA, CyberSecurity and You *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

With the explosive growth of the Internet, we have seen parallel growth in attacks ranging from lone “hackers” all the way through international organized crime. You may have been a personal victim of identity theft, phishing, malware, or any number of different ways in-between. There are many reasons for attacks – disruption, enrichment, theft. This course touches on the Health Insurance Portability and Accountability Act (HIPAA) as a backdrop.

HME 426 The False Claims Act

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

The Centers for Medicare and Medicaid Services, commonly referred to as CMS, requires that every health care entity that supports a Part C and/or a Part D activity of the Medicare program is fully aware of the need to detect, correct, and prevent fraud waste and abuse (FWA).

HME 427 Preventing Sexual and Other Harassment: Training for Managers and Supervisors

Suggested Time to Complete Course & Test:2.0 HoursCEUs:

This course is designed to help you become aware of your responsibility as a manager or supervisor to make your workplace a comfortable place to work concerning sexual and other harassment.

PROVIDER ENHANCED PATIENT CARE

PEPC1-0 Outcomes, Goals and Tracking for Managers

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this course we will look at the most effective ways to manage and track the viability or your company’s Provider Enhanced Patient Care (PEPC) Program. As you read this coursework, you should determine the best way to implement this program for your company.

PEPC1-1 Understanding and Meeting Customer's Needs

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

Participants will be able to: • Identify our responsibilities in meeting our customer’s needs • Detail the needs and opportunities in working with the Boomer aging generation • Explain the roles of the Patient Liaison and Delivery Technician in the Provider Enhanced Patient Care Project

PEPC1-2 Tips from Hardwiring Excellence

Suggested Time to Complete Course & Test:1 hour No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Define how the Key Words at Key Times ideas can be used on a daily basis • Apply the ideas of Managing Up and Key Words in communicating with our customers

PEPC1-3 Complementary Products

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Define cross-selling and complementary products • Outline complementary products based on initial equipment • Predict customer needs for products based on disease or disability

PEPC2-1 Patient Liaison Training - Trusted Advisor

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • List the characteristics and qualities of the Trusted Advisor • Identify and contrast the qualities and characteristics of a Patient Liaison with those of a CSR or Intake staff

PEPC2-2 The Patient Liaison Job Description

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Know what a Patient Liaison’s position should entail. • Create a detailed job description for the Patient Liaison, including critical traits

PEPC2-3 Customer Service and Customer Needs

Suggested Time to Complete Course & Test:1 Hour- No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Give examples of daily actions that confirm a commitment to customer service • Define balance as it relates to customer needs and sales • Determine who your customers are, their most pressing needs and how to meet those needs

PEPC2-4 The Anatomy of a Sale

Suggested Time to Complete Course & Test:3/4 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Restate the five key components of a Sale • Explain the 3 key components to building rapport and customer relationships

PEPC2-5 Listening Skills

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Offer detailed approaches to connecting, considering and confirming customer needs • Outline the key elements in active listening • Illustrate ways flexibility in listening may be required to meet customer needs.

PEPC2-6 A Script for Communicating with Customers

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Create a detailed "script" for communicating with a customer regarding complementary items as a follow-up to a delivery. This script will allow the salesperson a consistent format of success to be replicated.

PEPC2-7 Features - Benefits and Cross-Selling

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Differentiate between product features and benefits • Define and outline the benefits of cross-selling and upselling • Come up with a detailed list of complementary products based on customer needs

PEPC2-8 Up-Selling: Good - Better & Best

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Offer detailed examples of upselling • Apply the concept of good/better/best in describing products • Illustrate how to use the ABN for upgrading

PEPC2-9 Dealing with Customer Objections

Suggested Time to Complete Course & Test:3/4 Hours - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Detail the concerns behind most customer objections • Outline how to respond to customer objections • Define specifically how to close a sale

PEPC3-1 Customer's Needs & the Technician's Role

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Detail the unique role of the Delivery Technician providing customer service and representing the company • Outline the importance of attitude in meeting customer needs • Create a detailed job description for the Delivery Technician, including critical traits

PEPC3-2 Customer Service

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Give examples of daily actions that confirm a commitment to customer service • Determine who your customers are, their most pressing needs and how to meet those needs • Describe how courtesy in the home is shown

PEPC3-3 Building Rapport with Customers

Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to explain the 3 key components to building rapport and customer relationships: 1. Relate your product expertise. 2. Build trust. 3. Establish an emotional connection.

PEPC3-4 The Delivery Process

Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Describe each of the key technical elements in making a delivery; education, collection and other common steps

PEPC3-5 Home Assessment

Suggested Time to Complete Course & Test:3/4 Hours - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Describe the elements to evaluate in a home assessment, with a focus on key risk elements

PEPC3-6 Equipment Recommendations

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Outline in detail the conditions to be aware of in our customers and the equipment that might respond to those needs • Explain the conditions that suggest elder abuse and the proper response • Describe what cues and suggestions you could come up with from existing equipment

PEPC3-7 Checklists & Assessment Forms

Suggested Time to Complete Course & Test:1 1/2 Hours - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Outline the key steps in the delivery process when communicating with our patients • Explain the concepts of checklists as they relate to oxygen, sleep and mobility • Apply the use of the assessment form and the observations form to specific delivery situations

PEPC3-8 Powered Mobility & Recommendations

Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Note the special requirements for assessment and delivery of powered mobility • Outline how to use the recommendation sheet in a home delivery • Identify other approaches to home assessment

PEPC1-05 Implementation Overview for Managers

Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Clinical StaffCEUs: 0.00

This implementation overview's focus is two-fold: • Provide our customers the best and most comprehensive care and equipment possible, unmatched. • Generate the maximum revenue based upon our customer’s needs and their desires for improved quality of life.

PEPC2-10 Activity - Pre-Delivery and Post-Delivery Communications

Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00

In this session, participants will be able to: • Create and share a detailed script for cross-and up-selling prior to a delivery • Create and share a detailed script for cross-and up-selling after a delivery

MANAGEMENT IN THE HME INDUSTRY

MGT 101 Overview of Management in HME

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30

This course is an introduction to the skills and functions of management, with the dedicated perspective of the Home Medical Equipment provider. It is a great survey of thoughts on management, with emphasis on leadership – the entering point for all of the rest of the management courses.

MGT 102 Leadership - An Introduction

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

Influence is key to leadership. This course simplifies the process and discusses the impact of influence. Leadership goes beyond management techniques or supervision, it is a style built on integrity and consistency – a great start for anyone looking at management in an HME company.

MGT 103 Leadership - Management - Motivation

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

A real key to success in management is motivation, helping employees to be their best. This course offers some good tips on building teamwork and a positive work climate, especially through the constant change inherent in our industry.

MGT 104 Managing Conflict in the Workplace

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

This course is written from two perspectives. The first is that you will be called on to help resolve conflict between two parties, departments or employees. The second is that you are often in the middle of conflict yourself – whether caused by you or directed at you. This course deals positively with you own conflict situations.

MGT 105 Effective Management of Meetings

Suggested Time to Complete Course & Test:1 3/4 hourCEUs: 0.20

Running an effective meeting seems to be a rare skill. Many meeting could accomplish the same results through an email. This course focuses on the simple elements of having meetings with purpose, creating and following an agenda, and managing the interpersonal elements inherent in any meeting.

MGT 201 Introduction to Employment Law *

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

Even for the smallest business, there are several laws that impact how you must treat employees and their personal information. While this course does not take the place of professional legal advice, it explains the laws related to employment, encourages the proper application, and simplifies the entire process?

MGT 202 Human Resources Management in Health Care *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

How do you make the right decision in interviewing, hiring, disciplining, or other tasks for employees? While it doesn't take the place of having a HR Generalist or Specialist, this course offers practical tips, including making certain your approach is legal and proper, your goals clear and your final results successful.

MGT 203 A Layperson's Guide to Law in the HME Industry *

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30

Written with the assistance of Jeff Baird of the law firm: Brown & Fortunato , this course offers an overview of the laws that impact our industry, written at a level for all to understand. While it should never take the place of professional legal advice, it give the learner an insight as to the legal environment that is all around our industry.

MGT 301 Business Planning *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

One of the primary responsibilities (and opportunities!) of a business owner or manager is to establish and communicate the direction of the business through planning. Perhaps the most effective tool in meeting this responsibility is the creation of a Business Plan. This course will help you in create your business plan or assist you in evaluating your current plan.

MGT 302 Managing by the Numbers

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30

One of the most important things an HME business has is the ability to generate and utilize accurate and timely information on the company’s performance. This information is needed by both internal and external parties in order to monitor, evaluate and act on business results. This course works to make that process practical and useful, especially for those new to the financial side of business.

ORTHOTICS

ORT 101 Introduction to Orthotics *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

The field of orthotics – devices that are externally applied to a part of the body to correct deformity, improve function, or relieve symptoms of a disease – is a growing field in the Home Medical Equipment Industry. This course is one of four that offers a comprehensive introduction to orthotics in the HME Industry. Accepted by ABC for credit.

ORT 102 Lower Extremity Orthotics *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

This course goes into great detail on the body’s lower limbs and the conditions that impact our ankles, knees and hips. Orthosis by orthosis, you will learn the proper equipment response to meet the needs of our patients. Not renewed for ABC Credit after August 31, 2022.

ORT 103 Orthoses for the Spine and Neck *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

This course goes into great detail regarding issues and solutions around the spinal cord, a complex and fascinating collection of bone, ligaments, disks, and nerves – all required to support significant stress and offer continued flexibility. Not be renewed for ABC Credit after August 31, 2022.

ORT 104 Upper Extremity Orthotics *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

The hand, elbow and shoulder are actually among the most complex joints – quite a combination of ligaments, tendons, bones and nerves. When you think of how much our upper extremities are involved in our work and play, every day, it’s no surprise that there are a number of challenges and a number of orthotic solutions. Not renewed for ABC Credit after August 31, 2022.

PROFESSIONAL/PERSONAL DEVELOPMENT

PPD 101 Better Communication in the Workplace

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This course focuses on the positive communication skills for everyone in an office, in every job, employee and employer. We’ve always known communication is key to great customer service, but it is also key to relationships in the workplace. We will hone your skills in active listening and expressing yourself positively, but directly.

PPD 102 Dealing With Conflict & Difficult People

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication skills and your ability to change your perspective, your approach to conflict and to difficult people – a positive approach to working through conflict to strengthen interpersonal relationships.

PPD 104 Professionalism: The Internal

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10

This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and the professional approach to dealing positively with issues of diversity and persons with disabilities - the internal parts of professionalism.

PPD 105 Professionalism: The External

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10

This is the second of two courses on Professionalism. The first, PPD104, considers the internal aspects of professionalism. This course focuses on the external aspects of professionalism: customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know that are the elements of a professional.

PPD 201 Stress Vs You: Winning the Battle

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

Our intent with this course is to help you take a look at the stress in your life and seriously consider how you can better deal with it. This course helps identify causes and reactions to stress, but more importantly, offers suggestions for positively dealing with stress in our work day and our workspace.

PPD 202 Stress Management: Dealing with Time, Technology & Finances

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This course focuses most significantly on organizational elements to bring order to your life and satisfaction day to day. Key to organization is time management, including creating time for those activities beyond work. We discuss positive ways to manage your personal finances to relieve the day to day stress that impacts your work and your home.

PPD 204 Ethics in the Workplace *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

This course will discuss the ethics bridge between "codified law" and "free choice" that we cross every day with every decision that we make. This course cannot tell you what is right and wrong, only you can decide that, guided by your ethics. What we will also illustrate are different approaches you may take to the scenarios you encounter to maintain ethical behavior - including what we would think is the ethical response

PPD 301 Business Writing

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

One of our most requested topics, this course does a great job of summarizing and clarifying the skills needed for business writing: formatting business letters, memos and emails and writing for clarity. With face-to face communication slowly becoming a thing of the past - the written form is being used more and more and has to be clear and concise. It is a reference you will use again and again.

FOUNDATIONS OF REIMBURSEMENT

REM 101 Reimbursement: Orders and the Intake Process

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

This course examines the intake process closely. The first part is the equipment and services we provide, often necessary to sustain life, always necessary for quality of life. The second part is being reimbursed for those services. Additionally, it addresses the assignment decision, mandatory claim submission, waiver of liability issues and payment categories. Throughout the course are commonly used terms and definitions.

REM 102 Reimbursement and Documentation

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30

This course covers the critical element of DOCUMENTATION. For HME providers, documentation is the key to payment. The foundation of reimbursement is based on a proper order intake, documentation is truly what insurance companies use to determine reimbursement. Each lesson within this course defines and makes clear the elements involved in the entire documentation process.

REM 103 Reimbursement: Billing and Coding

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

As part of the operational flow, it is the billing department that takes over when the intake process is complete. The billing department should actually provide a check and balance over the intake process, ensuring that after their job is complete, payment will be received. This course completes the steps of an efficient reimbursement process – a final quality control check and generation of bills.

REM 104 Reimbursement: Accounts Receivable Management and Collections

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30

The last step in a chain of events that leads to payment is the topic of this course, Accounts Receivable (A/R) Management and Collections. This is the most analytical and perhaps the most challenging of all the steps. Welcome to the world of investigation and research and the piece that makes you the A/R expert! In this course, we will address the final steps in this process.

REM 202 Medicare Documentation Fast Facts

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30

This course complements those courses but is different because it is intended, in quick form, to give you a great, to-the-point perspective on billing for Medicare, with a focus on what is required for each type of equipment. However, it is also intended as a reference for you – so that at any time, you can come and review requirements for each piece of equipment or the supplies we provide.

REM 401 Reimbursement Refresher

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

There may be no more important position within an HME company than that of billing specialist. In simplest terms, no payment – no company. This review, culled from the full courses in reimbursement, covers some of the key elements for many in the role of reimbursement specialist and serves as a refresher to get back to the basics.

RETAIL - SALES

SLS 101 Sales Basics

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This course provides an introduction to sales in the Home Medical Equipment (HME) industry. We discuss the importance of a positive attitude, how you can provide service to your customer, and how to act, dress, and feel like a professional. We also discuss how to deal with the stress of selling and your company’s expectations of you.

RET 101 Retail Sales Foundation

Suggested Time to Complete Course & Test: CEUs: 0.10

This course will hop around a little, it will seem at times like there isn’t anything about sales or retail in it! This is by design, as this course will help you build the foundation for your work in a retail setting. At retail, you will have to understand and be able to relate back to your customers about different concerning products, fitting and usage, reimbursement and legal concepts of accepting a claim.

SLS 102 Sales Knowledge

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

In this course, we discuss what you need to know to successfully sell Home Medical Equipment products and services. You’ll learn methods and strategies to get the information you need to heighten your selling ability. You'll find the more knowledge you have about your company, your product, and your customer, the better chances you have in closing the sale.

RET 102 Retail Sales and Your Customers

Suggested Time to Complete Course & Test: CEUs: 0.20

This course is interesting since your customers require a different approach because of their different and unique needs. You will be working with customers that usually don’t know what they want, don’t know what’s available or how to use properly, and are under a stressful time to get it and put it to use.

SLS 103 Sales Planning

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30

The planning and preparation of your sales call is the start of a successful sales call. The course Sales Planning will explain, in detail, how to set up an effective system that you can replicate and will maximize the time you spend selling and prepare you to have answers to potential questions before you make a call. Being prepared is key to your success.

RET 103 Retail Products

Suggested Time to Complete Course & Test: CEUs: 0.20

This course provides you with an understanding this is a responsibility for you as a salesperson to make sure that your customers get the right products, delivered to them at the right time and that they experience the right results from that transaction. Fitting of products is approached as proper fitting is key to happy customers and caregivers and making you their trusted advisor.

SLS 104 Prospecting

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

There are four primary ways you can increase your sales revenue: add new products; increase revenue or recapture lost customers. The key to real growth is to increase the final category - new customers. To add new customers, you must prospect for them. While prospecting can be a challenging activity, it is the primary key for successful growth and satisfaction in a sales career.

SLS 105 Sales Calls

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.20

The other SLS courses will prepare you for this course. This course shows you how to make a winning sales call and teaches you skills for effective in-person sales calls. Even with a shift to video or phone sales calls, the content in this course will assist you in any sales call. This information describes what you need to know to become an innovative, capable and successful salesperson.

SLS 106 Telephone Sales

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

Telephone sales are a very important part of the Home Medical Equipment industry. With a shift to less and less in-person sales calls, the phone takes on a larger roll in the sales process. In some situations telephone salespersons also provide customer service to support outside sales. This course guides you in how to use effective sales calls over the telephone and be a trusted advisor to your unseen customer.

SLS 201 Managed Care: Sales & Sales Management

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

The purpose of this course is to give your team the knowledge and a step-by-step process it needs to build a profitable managed care business line. We will help you understanding the types of MCOs that exist, their potential (and challenges) and your approach to getting that business (if the benefits outweigh the challenges).

RET 302 Retail Reporting

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.10

Metrics are important in developing trends for your retail establishment. This course will give you some of the tools to help you formulate a financial plan to determine your effectiveness in your marketplace. While there are many other business books and websites that can give you additional in-depth reports, formulas and tools, these reports are the basics to get started..

SLS 401 Sales Refresher

Suggested Time to Complete Course & Test:1 1/2 hourCEUs: 0.20

There is no more unique sales environment than the HME industry. You deal with a variety of customers and perspectives, in person and on the phone. This review summarizes, culled from the complete courses, some of the skills and pieces of knowledge necessary to your everyday tasks: sales and organizational skills, telephone courtesy, compliance with Medicare, customer service and finally, business writing.

REHAB/RESPIRATORY REPAIR

MRT 101 Proper Multimeter Use

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.20

The multimeter will probably be the single most useful tool a wheelchair technician, or any technician that is around electronics, uses. It measures voltage, current, resistance, and other electrical quantities. This course describes the functions of the multimeter and in-depth on how to use it. With pictures, formulas, terms and definitions, this course fully defines what the multimeter can do.

MRT 105 Manual Wheelchair Repair

Suggested Time to Complete Course & Test: CEUs: 0.20

This course will illustrate the manual wheelchair components and how they interact to give your client a smoothly functioning product that is easy to propel. It will also illustrate the process of inspecting a manual wheelchair for defects, wear and tear. This is a great introductory course for those companies that keep to just the basic manual wheelchairs for rent or for sale.

MRT 201 Power Wheelchair Basics

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

Anyone who orders or services power wheelchairs needs to know the basics of how these machines work. This introductory course describes the functions, major components, batteries, motors, controllers, joysticks, chargers and programmers of the power wheelchair. It also provides you with an understanding of how these components work together as a system.

MRT 202 Wheelchair Batteries

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

Batteries are literally the life-blood of any piece of power equipment. Proper battery selection as well as charging and handling procedures are essential for reliable power wheelchair performance. This course begins with a description of batteries and continues with battery operation, selection, testing, and replacement.

MRT 203 Power Wheelchair Preventive Maintenance and Troubleshooting

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

Power wheelchairs, like all vehicles, require regular scheduled maintenance for reliable performance. This course covers routine maintenance as well as basic troubleshooting. Basic troubleshooting includes checking the chair mechanically and structurally, as well as considering the environment that impacts power chair operation.

MRT 204 Power Wheelchair Electronics and Theory of Operation

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30

In order to eliminate guesswork when diagnosing and troubleshooting the drivetrain of a power wheelchair, the service technician requires an understanding of some key electrical and electronic concepts. Not a generic course in electricity, this course selectively covers the concepts that are relevant and practical for the power chair technician.

MRT 205 Power Wheelchair Repair: Drivetrain Components

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

Motors, gearboxes, controllers, joysticks, connectors, batteries and chargers are described with detailed information about diagnosis and repair. The emphasis of the course is on practicality and usefulness. Its approach is to provide detail that is consistent with the function of the service parts offered by most power chair manufacturers.

MRT 301 Introduction to Respiratory Repair

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

Everyone who repairs respiratory equipment needs a basic working knowledge of human oxygen needs, oxygen concentrators, aerosol units, suction machines, and the compressors that power these units. In addition, handy troubleshooting tips and service documentation requirements are included in this course.

MRT 302 Basics of Compressors

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

Compressors power many home respiratory equipment units. This course explains the functions of air compressors and the type used in different respiratory units. It describes how to repair a compressor top end and how to swap out a rebuilt unit for one that doesn’t function properly.

MRT 303 Oxygen Concentrators

Suggested Time to Complete Course & Test:4 hoursCEUs: 0.40

Oxygen concentrators are electrically powered machines that filter room air, separate out the oxygen and deliver it to the patient. This detailed and thorough course discusses how concentrators function. It provides photographs of their features and describes what they do. It tells how to perform preventive maintenance, troubleshoot, and make basic repairs.

MRT 304 Aerosol Machines & Suction Machines - Troubleshooting and Repair

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

Aerosol units, also called nebulizers or compressor nebulizers, are small devices that spray medication in a fine mist so the patient can easily inhale it. This course discusses how aerosol units function. It provides photographs of their features and describes what they do. It tells how to perform preventative maintenance, troubleshoot, and make basic repairs.

MRT 401 Repair Technician Refresher

Suggested Time to Complete Course & Test: CEUs: 0.10

This quick review covers five pieces that you may use every day. The first is back safety. The second is understanding the impact that grief may have on the customers with whom you may deal. The third piece is a quick review of telephone skills and customer service. The fourth section deals with an intro to assistive technology and the last section is on funding repairs or replacements.

ATP/RTS/RESNA REHAB COURSES

RTS 101 The Role of the RTS and Rehab Companies

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

This course on funding and billing for rehab takes the approach of addressing both the RTS/ATP and the reimbursement specialist because of the critical need for taking a team approach to funding. If you are an RTS working to become an ATP, you need to understand how complex the actual submission can be. This course summarizes the various sources of funding, and then gets very specific about billing and coding rehab, with a focus on Medicare and some of the regulations regarding cushions

RTS 201 Anatomy and Physiology for Rehab

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30

This course is a fairly detailed description of A&P as it relates to those offering equipment and services for rehab. For the RTS working to become an ATP, it's a great introduction before you dive into seating systems - you will become familiar with terms and descriptors that will be part of your everyday life. For others, you will find this course a good summary of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and c

RTS 202 Terminology and Biomechanics Related to Seating and Positioning

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This course gives definition to many of the things you already know intuitively about seating and positioning and making certain the body is balanced and upon completion of this course you will be able to explain the biomechanical principles most basic to seating and positioning. The second half of this course focuses on the language and the anatomical reference systems of seating and positioning.

RTS 203 Positioning Goals & Assistive Technologies for Positioning Effectiveness

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

The first half of this course notes some of the positioning goals for joints and postural stability. It applies a lot of the terms you studied in the prior courses. The last half gives examples of several types of assistive technologies you might use to achieve postural stability.

RTS 204 Proper Seating and Positioning - Evaluation and Application

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.20

We are going through an evaluation as we work to read their minds. You will note the terms and elements you've learned about in the previous courses. If you haven't already worked with a clinician in an assessment setting, this serves as a great preface.

RTS 205 An Overview of Pressure Ulcer Prevention and Management (for Rehab)

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

More than 1 million patients in the US will develop pressure ulcers this year. Many have no conception of the difficulty, the complications or the pain from these often dramatic wounds. You will note several pictures in this course that many be hard for many to view, but critical to your understanding.

RTS 206 Power Mobility Under Medicare

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

With the elimination of the CMN requirement for motorized wheelchairs, manual wheelchairs and power operated vehicles, funding such equipment through Medicare has changed significantly. In addition to changes in documentation requirements, other Medicare funding changes have altered the manner in which suppliers are paid by Medicare.

ASSISTIVE TECHNOLOGIES - PRINCIPLES and PRACTICES

RTS 301 Introduction and Overview of Assistive Technologies (Pre-ATP and NRRTS)

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This course and all of the RTS 300 series courses are designed to give you the information you need to pass the RESNA exam to become an ATP. These courses are based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This is an outstanding textbook, detailed in every way, but difficult to read. Our whole focus is making the text understandable, usable, and direct.

RTS 302 A Framework for Assistive Technologies

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This is the second in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 2 of that text, A Framework for Assistive Technologies.

RTS 303 The Disabled User of Assistive Technologies

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This is the third in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 3 of that text, “The Disabled Human User of AT”.

RTS 304 Delivering Assistive Technologies Services to the Consumer

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This is the fourth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 4 of that text, “Delivering AT Services to the Consumer”.

RTS 305 Seating Systems as Extrinsic Enablers, Pressure Management

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This is the fifth in a series of courses designed to prepare you to take the RESNA exam to become as ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 6 of that text, “Seating Systems as Extrinsic Enablers, Pressure Management”.

RTS 306 Control Interfaces for Assistive Technology

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

This is the sixth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 7 of that text, “Control Interfaces for Assistive Technology”.

RTS 307 Computers as Extrinsic Enablers for Assistive Technologies

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This is the seventh in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 8 of that text, “Computers as Extrinsic Enablers for Assistive Technologies”.

RTS 308 Augmentative and Alternative Communication Systems

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

This is the eighth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 9 of that text, “Augmentative and Alternative Communication Systems”. Note: Other than seating and positioning, there are more questions on AAC than any other topic!

RTS 309 Technologies the Enable Mobility and Control of the Environment

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

This is the ninth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapters 10 & 11 of that text, “Technologies that Enable Mobility and Technologies that Aid Manipulation and Control of the Environment”.

RTS 310 Sensory Aids for Persons with Visual or Auditory Impairments

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This is the tenth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 12 of that text, “Sensory Aids for Persons with Visual or Auditory Impairments”.

RTS 311 Assistive Technologies in the Context of the Classroom and Work

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10

This is the last in a series of eleven courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapters 13 and 14 of that text, “Assistive Technologies in the Context of the Classroom” & “Assistive Technologies in the Context of Work”.

RTS 400 Comprehensive Review for the RESNA Exam

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.40

This is simply a practice exam for the ATP exam put on by RESNA. While we have some insight to what the exam details, all we are doing is offering almost 200 questions that you may encounter when taking the test. Passing this test is not a guarantee that you will pass the RESNA exam.

RESPIRATORY THERAPY

RSP 101 Transitioning from the Hospital to Homecare: Respiratory Therapists

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

This course covers the many unique aspects of respiratory care through an HME provider - especially relevant for those coming from working respiratory in a hospital. We detail who our customers are and their needs, then create a better understanding the home care and HME industry as a whole. Next is a specific discussion on the role of respiratory therapists in home. Finally, a quick piece on ethics and your role. This course is approved for CRCEs by the AARC.

RSP 201 Respiratory and Cardiopulmonary Anatomy and Physiology

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30

This is a fairly detailed description of A&P as it relates to those offering equipment and services for customers with respiratory needs. It's a great review and overview of the terms and descriptors that will be part of your everyday life. For others, you will find this course a good review of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and customers! This course is approved for CRCEs by the AARC.

RSP 202 Respiratory Disease Processes and Disease Management

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30

As to the diseases themselves, we will describe the causes of respiratory diseases and disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed. And most specifically, we will cover in depth the concept of disease management, using COPD and asthma as our best examples of the differences you make through taking the lead in this area. This course is approved for CRCEs by the AARC.

RSP 203 Transitioning from the Hospital to Homecare: Respiratory Therapists - Assessments *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

Upon completion of this course, the participant will be able to describe the processes in a best practices approach to discharge and delineate the differences in what resources are available and what responsibilities ensue to the therapist in hospital care versus home care. This course is approved for CRCEs by the AARC.

RSP 204 Sleep Disordered Breathing Identification and Treatment

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30

This course discusses in depth the broad category of sleep-disordered breathing (SDB). You have seen and heard the terms sleep apnea or obstructive sleep apnea - SDB is a broader term than that describes all those forms of sleep-disordered breathing. We will discuss the primary causes of SDB and their treatment. This course is approved for CRCEs by the AARC.

RSP 301 Comprehensive Respiratory Service

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

The role of the Respiratory Therapist (RT) in the home is key for those who depend on oxygen for a better quality of life, and oftentimes, for their life itself. This course offers detailed information on the types of equipment that your company, as an healthcare provider, may offer in the home for a more independent lifestyle. This course is approved for CRCEs by the AARC.

RSP 302 Patient Education and Instruction - Respiratory Equipment *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

The Respiratory Therapist is THE primary source of education and guidance for our HME customers who depend on you and your company for respiratory care. This course outlines the value and processes of well-presented patient/caregiver instruction, and explains the full processes for delivery and instruction for concentrators, compressed oxygen, liquid oxygen, CPAP machines, and aspirators.

RSP 303 Aerosol Therapy - A Comprehensive Overview

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

This course is unique in that in addition to the overview of nebulizers and equipment instruction, we include some aspects that are not likely contained within the role of your company, such as providing metered dose inhalers or dry powder inhalers. We also review the medications that your customers may be taking -so that you can fully understand, be able to note and address concerns, and serve as the primary liaison between your customers and the rest of the respiratory team.

RSP 401 Customer Service and Courtesy: The Role of the Respiratory Therapist *

Suggested Time to Complete Course & Test:1 hoursCEUs: 0.10

This course is focused on the professional courtesy required as we deal with customers. As a Respiratory Therapist, you do a great deal of your work in the patient's home. Often your customers have not only respiratory challenges, but they also may have other disabilities that impact them and their relationship with you. Taking all of that into consideration, the need for courtesy and quality customer service becomes profound.

ANNUAL REVIEW COURSES

HME 135 ACHC Annual DME Refresher "A" - Compliance, Ethics and Customer Services *

Suggested Time to Complete Course & Test:1.00 Contact HoursCEUs:

This refresher course is intended to combine many different subjects into a review of ACHC annual requirements. This can be used in subsequent years AFTER the original full-length courses have been taken.

HME 136 ACHC Annual DME Refresher "B" - Infection Control and Worker/Workplace Safety *

Suggested Time to Complete Course & Test:1.00 Contact HoursCEUs:

HME 900 Annual Refresher

Suggested Time to Complete Course & Test:1 3/4 hour sCEUs: 0.20

This refresher is designed to review method and ideas that are important to your work every day. You will notice that we choose to go beyond the minimum and take a broader perspective. All of the information in this review was taken from the full courses you have already completed in customer service, HIPAA, confidentiality, professionalism and sexual harassment.

HME 901 Safety Issues Annual Refresher

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20

This refresher course takes the complete courses and summarizes them to offer valuable information regarding infection control, hazardous materials management and safety and readiness at the worksite.

HME 911 HME Professional Annual Refresher

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10

The heart of an organization is its office staff – they perform the functions that keep the company moving forward and deal with customers on a daily basis. This refresher summarizes the complete courses of describe some of those key elements of your job from telephone skills to ergonomics in the office. We will also include the impact of grief on your customers and the ways for you to respond, include simple guidelines for handling letters, memos and emails.

HME 919 Foundations For Management & Clinicians Annual Refresher

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20

Management has a myriad of responsibilities. We offer reminders on some of some of the skills and pieces of knowledge necessary to your everyday tasks. We also reinforce the skills that your staff need – allowing you to become a more effective coach.

Special Programs

COMPETENCY CHECKLIST - EQUIPMENT

COMPETENCY CHECKLIST - PERSONNEL

Please Note:

All credentialing, licensing, and accreditation agencies reserve the right to accept or deny any ongoing education that does not meet their continuing education criteria. Please do not select courses that you have previously submitted to your accrediting body for your certification.

Courses

HealthTrainU™ offers personalized courses for all industry professionals.

HOME HEALTH (Approved by the Virginia Nurses Association)

HOME HEALTH AIDES

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BASICS OF CUSTOMER SERVICE

CERTIFIED DME SPECIALIST

COMPLEX REHAB TECHNOLOGY

DRIVER/DELIVERY TECHNICIAN

DURABLE MEDICAL EQUIPMENT

EMERGENCY PREPAREDNESS

HME: INDUSTRY and SERVICES OVERVIEW

SAFETY, COMPLIANCE, AND ANNUAL TRAINING

PROVIDER ENHANCED PATIENT CARE

MANAGEMENT IN THE HME INDUSTRY

ORTHOTICS

PROFESSIONAL/PERSONAL DEVELOPMENT

FOUNDATIONS OF REIMBURSEMENT

RETAIL - SALES

REHAB/RESPIRATORY REPAIR

ATP/RTS/RESNA REHAB COURSES

ASSISTIVE TECHNOLOGIES - PRINCIPLES and PRACTICES

RESPIRATORY THERAPY

ANNUAL REVIEW COURSES

Special Programs

COMPETENCY CHECKLIST - EQUIPMENT

COMPETENCY CHECKLIST - PERSONNEL

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