HealthTrainU™ Offers Personalized Healthcare Courses.

HealthTrainU™ now offers you individual courses for your specific needs. If you need just a few credit hours to fulfill your licensing, credentialing or compliance requirements, we are here to assist you! As an IACET Accredited Provider, you can be sure HealthTrainU education meets and exceeds the accreditation standard we must adhere to. Some courses are also approved or accepted by other credentialing agencies. Look for your organization beside the course title.*

Every HealthTrainU course is researched and developed by industry experts, so you know our content is top-notch and available to you at any time on-line. A certificate is awarded upon successful completion (score of 80% or better) and you have the ability to access your Certificate and Student Transcript for one year from sign-up.

Simply select the area of study to see the categorized courses. Clicking on those links will bring up the courses in that library. From there, click on “Add To Cart” and then go on to the next step. Please feel free to call us at: 919-785-1214 x 329 or at: [email protected] if you are having any difficulty or questions.

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1 3/4 hours

CS101: Quality Customer Service

Exceptional customer service does not happen by accident — it is built on a foundation of knowledge, intention, and consistently applied skills. This course goes beyond theory to deliver practical, step-by-step guidance that equips healthcare professionals with the concrete tools needed to provide quality customer service in every interaction, every day. Grounded in two core principles — that quality customer service is the cornerstone of individual professional success, and that it is the foundation upon which organizational excellence and sustainability are built — this course offers a comprehensive, piece-by-piece exploration of what it truly means to serve customers well in a healthcare setting. Whether you are new to a customer-facing role or looking to elevate your existing skills, this course provides the practical framework needed to make every patient and customer interaction a meaningful and positive one.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
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1 1/2 hours

CS102: Telephone Courtesy & Customer Service

In healthcare, the telephone is often the first point of contact between your organization and the patients and customers you serve — and that first impression matters more than you might think. Clarity of speech, genuine sincerity, and consistent courtesy are not just nice-to-have qualities; they are the essential building blocks of every successful customer interaction over the phone. This course provides healthcare professionals with a focused and practical exploration of telephone courtesy and customer service, offering actionable strategies for refining communication skills, developing a deeper understanding of customer needs, and confidently shaping the perception your organization projects with every call. Whether fielding a routine inquiry or navigating a more complex conversation, this course equips you with the skills and confidence to make every phone interaction a reflection of the professionalism and care your organization stands for.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
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1 1/2 hours

CS103: Grief: Its Impact on Your Customers and You

Grief is one of the most universal and profoundly human experiences — and in healthcare, it is a presence that extends far beyond the loss of life. Patients navigating traumatic injury or debilitating disease must also grieve the plans, dreams, and ways of life they once knew, making grief a constant and complex companion across many of the interactions healthcare professionals encounter every day. This course explores grief in all of its dimensions — its impact on patients, their caregivers, and the service providers who walk alongside them through some of life's most difficult chapters. By developing a deeper understanding of how grief manifests and how it shapes the needs and behaviors of those we serve, healthcare professionals will be better equipped to respond with the empathy, patience, and genuine human connection that grieving individuals need most — while also acknowledging the emotional weight that this important work can carry for the caregivers themselves.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
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1 1/4 hours

CS104: Taking the Customer's Perspective

Truly exceptional customer service begins with a single, transformative skill: the ability to see the world through your customer's eyes. In the HME, Rehab, and Respiratory industries, where patients are often navigating significant health challenges and life adjustments, that perspective — known as empathy — is not just a soft skill; it is a critical component of delivering care and service that genuinely meets the needs of those you serve. This course provides healthcare professionals with a meaningful and practical exploration of the customer's perspective, defining empathy in the context of quality customer service and examining the unique and powerful role it plays in every patient and customer interaction. By developing a deeper capacity for empathy, you will be better equipped to anticipate needs, respond with genuine care, and build the kind of trust and connection that sets exceptional service apart.
Price: $20.00 CEUs: 0.10
*IACET
0.1
CEUs
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1 3/4 hours

CS106: Customer Service Fast Facts

Sometimes the most impactful learning comes not from lengthy exploration, but from the right information delivered at the right moment. This course is a carefully curated collection of essential customer service knowledge — distilling key principles, important rules, practical reminders, and actionable insights into a concise, accessible format designed for busy healthcare professionals. Think of it as your go-to customer service reference — a Reader's Digest-style compilation where each lesson stands on its own, covering a distinct and valuable topic while contributing to a broader, well-rounded understanding of what exceptional customer service looks like in practice. Whether you are working through it from start to finish or revisiting a specific concept, this course delivers meaningful, immediately applicable value at every turn.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
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1 hour

CS107: Common Courtesy and Professionalism in the Home

Entering a patient's home is a privilege — and the professionalism, courtesy, and genuine respect that healthcare professionals bring into that space can make a profound difference in the patient experience. This course focuses on the essential principles of common courtesy and professional conduct in the home setting, with particular attention to showing meaningful respect for customers living with disabilities through thoughtful actions, considerate language, and a consistently courteous approach. Beyond interpersonal respect, this course also covers the practical fundamentals of conducting yourself with professionalism in a customer's home — including how to handle concerns and complaints with grace, empathy, and a sincere commitment to resolution. Because in home-based healthcare, how you show up in someone's personal space is just as important as the service you provide.
Price: $20.00 CEUs: 0.10
*IACET
0.1
CEUs
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2 hours

CS401: Customer Service Representative - Refresher

The Customer Service Representative is one of the most vital and multifaceted roles in any HME organization — serving as the critical link between patients, referral sources, and the products and services that make a meaningful difference in people's lives. Excellence in this role demands a unique combination of exceptional customer service skills, comprehensive equipment knowledge, a thorough understanding of the intake process, and the ability to navigate every element of the sales cycle with confidence and professionalism. This refresher course distills the full scope of CSR training into a focused, practical review of the key concepts and skills that define success in the role. Whether revisiting foundational knowledge or reinforcing areas of ongoing practice, this course provides Customer Service Representatives with a valuable opportunity to sharpen their expertise and continue delivering the high standard of service their patients and organization depend on.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
*Pre-ATP means RESNA will accept the course for credit prior to taking the ATP exam. RA means RESNA has accepted that course for post-ATP credit. HealthTrainU™ has been approved as an Accredited Provider ( Verify our IACET Accreditation) by the International Accreditors for Continuing and Training (IACET). Your national or state association credentialing needs may be different. Always check to verify that IACET CEUs will fulfill those credentialing requirements.